Community Guidelines

These Community Guidelines should be read, as applicable, together with:

(a) Veva Medical’s Website Terms & Conditions;

(e) Privacy Policy. (together, “Agreement”).

These Community Guidelines adopt the terms defined in the above documents, unless otherwise defined herein.

Building a Positive Community

We understand that things may not always go as planned, which can be frustrating. We are committed to resolving issues promptly and continuously improving our service.

We ask everyone in our community—including employees, patients, prospective patients, Practitioners,, and pharmacies—to follow these guidelines.

Show respect: We promote open discussions and are here to listen. All communication should be respectful. We do not tolerate threatening behaviour, personal attacks, or language that is malicious, abusive, offensive, or misleading.
Be inclusive: Our community values inclusivity and respects each other’s differences. Any form of racism, sexism, or other discriminatory behaviour is not tolerated.
Anti-bullying: We expect our community members to avoid trolling, bullying, humiliation, and intimidation.
Ethics: Everyone is responsible for following the law. Any illegal activities, including fraud, defamation, sharing explicit material, and falsifying information, will not be tolerated.
Violating Veva Medical’s Community Guidelines may result in removal from our community and services. Thank you for helping us maintain a positive space.

Veva Medical’s ‘No-Abuse’ Policy & Process

First Warning – If inappropriate behaviour occurs during a call, we will remind the patient of these community guidelines and ask that the behaviour stop.
Second Warning – If the behaviour continues, the call will be ended. Any further communication will be conducted via text or email only.
Continued Abuse – If abusive behaviour continues via text or email, Veva Medical reserves the right to discharge the patient from the clinic without any refund, notwithstanding anything else in the Agreement.