Terms & Conditions

Choice of Pharmacy

We work with partner pharmacies that we may recommend you use to dispense any medication that a registered health practitioner prescribes you following your use of the Services.

We may recommend that you use a partner pharmacy as we have a good working relationship with those partner pharmacies and are aware of the stock that they hold from time to time. We may recommend a partner pharmacy to you based on the medication you are prescribed and your geographic location to facilitate timely delivery of your medication by that recommended pharmacy.

You are not required to use a partner pharmacy and you can, at any time, request that we provide you with a copy of your prescription for you to attend and present to any pharmacy of your choice. We cannot guarantee that your selected pharmacy will have your prescribed medication in stock, or be able to obtain and dispense your medication in a timely manner.

If your selected pharmacy requires that we provide a copy of any approval letters issued to the Veva Medical registered health practitioners, we may charge you an administration fee to collate the requested documents, redact all personal information of the registered health practitioner from the documents and deliver the documents to your selected pharmacy. We will notify you of the estimated administration fee prior to undertaking the work, if applicable.

Promotional Communications

Text messages: By providing your phone number, you consent to receiving text (SMS) messages from Veva Medical and its representatives. Receiving promotional texts is not a requirement for any purchase or service from Veva Medical. If your phone number changes or is deactivated, please update your information with our patient care team to prevent messages from being sent to the wrong recipient.

Opting out: You can opt out of receiving promotional texts from Veva Medical at any time by replying STOP to any message. However, you will continue to receive texts about consultation appointments and important clinic messages.

Opting in: You can opt back in to receive promotional texts at any time.

Emails: By providing your email address, you consent to receive emails about our services and related information. You can opt out of promotional emails by following the unsubscribe instructions in the emai

Veva Medical $69 Introductory Consultation Promotion

Offer ends 31 December 2026.

The promotion provides eligible patients with access to:

an initial Veva Medical consultation for $69 (usually $129); and
a follow-up Veva Medical consultation for $69 (usually $99).

To receive the promotional price, the applicable promotional code must be entered when booking through Halaxy:

Initial consultation: WELCOMEVEVA
Follow-up consultation: FOLLOWUPVEVA

The promotional code must be applied at the time of booking. The discount will not be automatically applied and cannot be retrospectively applied to a completed booking.

The WELCOMEVEVA promotional code applies to eligible initial consultations only. The FOLLOWUPVEVA promotional code applies to eligible follow-up consultations only.

The promotion is available for bookings made using the applicable promotional code up to and including 31 December 2026, subject to appointment and practitioner availability.

Promotional codes cannot be used in conjunction with any other Veva Medical discount, promotional code or consultation offer unless otherwise stated.

The promotional price applies to the consultation fee only. It does not include the cost of any medicines, pathology, additional healthcare services or other products or services that may be recommended or required.

Booking a consultation does not guarantee that any particular treatment, medicine or prescription will be clinically appropriate or provided. Any clinical decisions are made by the treating healthcare practitioner following an individual assessment.

Veva Medical’s standard booking, cancellation, rescheduling and consultation terms continue to apply.

Veva Medical reserves the right to amend, suspend or withdraw the promotion where reasonably necessary, subject to applicable law. Any rights available under the Australian Consumer Law are not excluded by these Terms and Conditions.

User Generated Content

Responsibility: Veva Medical is not responsible for content posted by others on social media, including its accuracy, completeness, timeliness, legality, or quality.

Forum Participation: If you participate in Veva Medical owned social media accounts (Instagram & Facebook), you agree not to post any content that violates laws or third-party rights, including intellectual property rights, or that is unlawful, abusive, threatening, defamatory, or offensive.

Eligibility

You must be over 18 to access Veva Medical’s services within Australia.

To access our telehealth services, you must be located within Australia with a valid medicare or IHI number.

Please ensure you review our Privacy Policy and Bookings and Patient Consent, before booking your consultation.